SHIPPING, RETURN, + EXCHANGE POLICY

SHIPPING, RETURN, + EXCHANGE POLICY

 

Questions? Concerns? Send us an email! Customer service is our mail goal. For ALL inquiries please email veronica@milohfox.com. Please DO NOT send any customer service or business inquiries via Instagram or Facebook. You will receive a response within 24 hours. We love hearing from you!

 

For Shop Inquiries, Wholesale, Press and Collaborations please email veronica@milohfox.com OR click the Wholesale tab located on the bottom right corner of the homepage. 

 

ORDERING + SHIPPING


Miloh Fox ships worldwide.

We ship all orders out within 3-5 business days, unless it is a pre-sale item.  We do not offer overnight or 2 day delivery. All orders shipped via US Postal Service. 

We ship anywhere in the US for a flat rate of $8.50. Standard delivery time is 3-10 days for domestic shipments. We do experience a slight delay in processing time during sale periods and holidays. Delivery dates cannot be guaranteed during this time.

 

RETURNS, REFUNDS, + EXCHANGES

 

Above all else, we value our customer service. If for any reason you aren't satisfied with your purchase, you may return any UNUSED (meaning unworn, unsoiled or unaltered but possibly opened) merchandise, as long as the original tags and labels are still attached. All returns must be shipped within 7 days of receiving the product in order to be refunded. Because we are a small business, we do not provide pre-paid shipping labels for returns.

To return, please email veronica@milohfox.com, and include your order number, what item you are sending back, and why.  Your credit should appear on your next billing statement. Please allow 5-7 business days for receipt and processing of your return. Original shipping and handling charges will not be refunded. 

SALE ITEMS WILL NOT BE REFUNDED. 

If you would like to exchange the item for a different size, please email veronica@milohfox to confirm size availability of the item. 

 

Thank you for your understanding and support!

Miloh Fox

 

PLEASE SEND ALL RETURNS TO:

Miloh Fox

P.O. Box 87251

San Diego, CA

92138

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